FAQ

FAQ

o Shop for the items you want
o Add the items to your Shopping Cart
o Proceed to checkout
o Enter billing and shipping information( make sure the billing address is same as the shipping address)
o Provide payment information
o Review and submit your order
o Check for order confirmation via email or text

All order received at Alajal are processed/shipped within 24 working hours. In-case the order has been shipped, it is not possible to combine orders or add items to an existing order.

  • We will gladly accept any unworn, unwashed merchandise with original tags that has been purchased from our online store. The article has to be sent back within 15 days of purchase for a refund or an exchange.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 7 working days after receiving the return products.
  • Refunds will be made via Jazz cash, online banking or in the form of a coupon code.
  • Incase the article has been further discounted from the time of purchase. The exchange will be made at mark down pricing.
    For further assistance about exchanges and returns, please contact us at info@alajalstore.com

Payment

We accept COD (Cash on Delivery) and online payments with Visa, MasterCard, Credit Card, and Debit Card.

Shipping

Your order delivers to you with in 1 to 4 working days from the order date. 

Orders placed by 2:00 noon (Pakistan Standard Time) will be dispatched the same day via Leopards Courier.
Orders received after 2:00 pm will be dispatched the next day.
Orders received on Sundays and on Pakistan’s National Holidays will be processed and dispatched on the next working day.
Delivery time is between 1 to 4 working days (No delivery on Sundays).

Delivery Free Is Rs.250 Per Order For The Orders Under The Value of Rs. 999 & Orders over the Value of Rs. 999 are delivered Free.

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